Our Terms

Welcome to the Housenote Interior Design website. Our goal is make your experience on our website smooth, enjoyable and inspiring. To ensure we’re all on the same page, its important that you understand Our Terms. Housenote Interior Design is owned and operated by Housenote Pty Ltd. Our Terms set out an agreement between you and Housenote Pty Ltd that you unreservedly accept upon use of our website’. This includes the purchase of goods and services from us. We therefore ask you to please read Our Terms thoroughly.

Housenote Pty Ltd may modify Our Terms on occasion, however the current version will always be shown on our website. If you do not agree to Our Terms, you must not use our website.

Our Products and Services
We work hard to ensure that all products and services on our website are accurately described. We also rely on information provided by our suppliers. From time to time there may be information on our website that contains errors or omissions and we reserve the right to correct any errors or omissions at any time, including after you have placed an order. Errors could relate to product descriptions, pricing and availability. We endeavour to ensure product images are an accurate representation of the actual product. Hand-made products can have slight variations. Also you should be aware that colours may appear slightly differently on different displays and screens. The change in colour from screen to screen is not a fault or error on behalf of Housenote Pty Ltd. Returns made due to colour discrepancy will be treated according to Our Terms for Change of Mind returns. With Change of Mind returns freight costs are at the purchaser’s expense.

Occasionally our suppliers are unable to deliver a product to us, or the products delivered do not meet our quality standards. We may therefore remove products from our website at any time. We endeavour to process all orders, however under exceptional circumstances we may be unable to process an order and reserve the right to do so at our sole discretion.

Your Order
Once Housenote Pty Ltd processes your payment we will provide an order confirmation by email. This does not guarantee that the products you have ordered are available. In the event that a product is out of stock, we will email or call you to give you an indication of availability and anticipated delivery time. If you have paid for an item that is not available you will be offered a full refund.

In the event that we are unable to obtain authorisation for payment or suspect fraudulent activity, we reserve the right to refuse to process the order. We reserve the right to refuse service to anyone at any time at our discretion.

Our Prices
All prices shown on our website are in Australian dollars, include 10% Goods and Services Tax (GST) and are exclusive of delivery charges. Delivery prices will be quoted separately upon check out and are dependent on the weight and size of your order in combination with your location. We reserve the right to change our prices and changes are effective immediately upon posting to our website. Retail prices are set based on wholesale direction and the intent to offer fair, competitive pricing in the Australian retail market.

Your Security
Housenote Pty Ltd’s credit card payment provider has achieved the most stringent level of security certification available in the payments industry. We do not permanently store your credit card information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.

In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties.

At Housenote Interior Design we partner with reputable delivery and courier companies to provide you with reliable, timely and trusted services. Delivery fees are calculated according to your delivery address and the size and weight of your order. The delivery price for your order will be displayed during the checkout process and the amount will be included in the total price of your order. Delivery estimates are based on delivery to your front door or the ground floor of an apartment building.

Delivery times can vary depending on the product. Items are generally dispatched within 24 to 72 business hours. We aim to process all orders in a timely fashion. Occasionally delivery times exceed our anticipated times frames; in such events we will advise you of any unexpected delays.

We work with a number of delivery partners to ensure nationwide coverage. We advise you to contact the delivery partner you select at checkout to inquire about insurance and liability. Liability may pass to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products during or after delivery.

Please be advised that we cannot deliver to PO boxes.

Deliveries are made during business hours. If you are unable to be present to sign for your delivery, please ensure you give permission for your item to be left in a specific location when placing your order. Alternatively, our delivery partners will leave a card at your address advising you to either collect your delivery from an Australia Post outlet or contact the courier company to arrange a re-delivery.

We reserve the right to refuse delivery to any locations that are inaccessible to our delivery partners or that we deem at high risk of loss or damage to goods. In such instances you may choose to use your own courier company or alternatively your purchase will be refunded in full.

Please ensure that your delivery information is correct before completing your order. If the address provided is incorrect and the package is returned, you will be charged for any additional delivery services required. By placing an order with us you have agreed to these terms.
Please ensure you provide a contact phone number, should our delivery partner need to contact you.

Returns – Damaged or Faulty Goods
Please unpack and inspect all of your goods immediately upon receipt. In the unlikely event that your purchase is damaged or faulty, please contact Housenote Interior Design within 48 hours of receiving your items at customercare@housenote.com.au. We will require a detailed description of the damage, photos showing the damage along with your contact details and order number. Once the photos and details of the damage have been assessed and approved we may then arrange collection of the faulty item, following which we will give you the option of a replacement, a showroom credit or a full refund.

Please be advised that we will not refund or replace products that we reasonably believe were damaged due to misuse, undue wear and tear, failure to use in accordance with the instructions or failure to take reasonable care.

Returns – Change of Mind
At Housenote Interior Design we understand that ordering goods online is a little different to purchasing in store, so we give you peace of mind by offering a 7-day return policy for change of mind purchases. Your purchase must be returned in its original packaging and in ‘as-new’ condition. Please be advised that we cannot refund the cost of shipping and the return shipping expense will be deducted from the refund amount of your returned item. To request a return please email us at customercare@housenote.com.au within 7 days of receiving your order.

Once we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a refund or store credit of the purchase price less the initial delivery fees and return delivery fee. Please note we will not accept any returns delivered in person to our offices.

Our Website
We update our website regularly and may change content at any time. We aim to ensure information is accurate and reserve the right to modify content once an inaccuracy is brought to our attention. If the need arises, we may shut down our website temporarily or indefinitely.

At times our website may post links to websites owned by third parties. These links are provided for your convenience. Housenote Pty. Ltd is not responsible or liable for the accuracy, security, or legality of the content on third party websites.

Email Communication
By using our website you consent to receive written communication from us electronically, which includes email communication and communications published on our website.

Social Media
We’re committed to engaging with those interested in interior design, décor and styling via social media. We welcome comments and contributions on our social media pages, however we expect contributions to remain on topic – all things, home, décor, interiors and style. We’ll delete posts we consider spam, advertising, offensive, sexually or otherwise inappropriate, threatening, abusive, hateful or defamatory.
We reserve the right to address factual errors or delete posts we feel are inappropriate.

We’re happy for our material to be shared on social media provided it is attributed to us. You should not copy our material as your own, post it without attribution or use it for commercial purposes. We reserve the right to ban users who do not abide by Our Terms.

Your Obligations
When using our website and associated social media sites you must not engage in any unlawful activities. You are required to use our site in accordance with Our Terms. You must not interfere with the operation of this website or associated systems in anyway and you must not transmit viruses or disabling codes to this site. Further, you must not disclose another person’s personal information without their consent and you must not transmit any information that breaches any laws or infringes on a third party’s rights.

Our Intellectual Property
Housenote Pty Ltd owns all copyright and trade marks for the content on this website. The content on our website is for personal use only. Unless otherwise stated, you must not modify, copy, store, upload, post or sell the content on our website. Exceptions must be expressly approved by us in writing.

Your Privacy
At Housenote Interior Design (Housenote Pty. Ltd) we respect your privacy and are committed to managing your personal information in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988. Our Privacy Policy, detailed below, tells you how we collect, use, store or distribute your personal information.

Your Personal Information
If your personal information is collected, we will do so with your consent, which is deemed given when you provide your personal information. If you choose not to provide your personal information, we may be unable to provide the service you require.

Your personal information may include information about your name, gender, age, contact details such as email or telephone number, gender, mail and residential address, income, interests and purchase history. If you provide personal information that we have not requested we will delete it, unless otherwise required by law.

Why We Collect Personal Information
Some examples of when we might collect your personal information include, but are not limited to, when you: purchase goods or services from us, contact us for information or a quote, complete a survey or questionnaire, enter a competition, subscribe to a mailing list, attend an event or apply for a job.

We use cookies to recognize you each time you visit our website. This helps us improve your online experience. Cookies do not identify you personally but they do identify the unique signature of your browser. They are pieces of information that websites transfer to your computer for record keeping purposes. If you do not wish to receive any cookies you can turn them off in the preferences section of your browser.

How We Use Personal Information
We collect and use personal information for the purpose it was provided to us, related purposes or as permitted or required by law. By providing your personal information, you consent to the use of your personal information by us for:
1. The order, supply and delivery of goods and services.
2. Communication surrounding customer care and goods and services purchased.
3. To send marketing and promotional material that you may be interested in. You will always be given the option to be removed from our distribution list.

Disclosure of Your Personal Information
Where appropriate, your personal information may be disclosed to third parties to facilitate the service for which the information was collected. Third parties may include:
1. Our delivery partners.
2. Third party service providers that provide us with secure information storage and archiving services.
3. Government bodies, regulators, law enforcement agencies or other parties authorised or required by law and as permitted by the Privacy Act.
4. Other third parties if you have given your express consent.

We use well regarded web and data hosting facilities provided by third party service providers to enable us to securely manage our business and your information. As a result, your personal information may be transferred to, and stored at, a destination outside Australia.

We take reasonable steps to ascertain that any overseas third party service providers we engage do not breach the Australian Privacy Principles, including through our contractual arrangements with them.

By using our services and website you are consenting to the collection and use of your personal information in accordance with this Privacy Policy. You are taken to have consented to the disclosure, transfer, storing or processing of your personal information outside of Australia. You also acknowledge that, by agreeing to the disclosure of your personal information to these entities outside of Australia, we will not be liable to you for any breach of the Australian privacy law by these overseas recipients.

Our websites may link to third party websites which are not owned Housenote Pty Ltd. We are not responsible for the content or privacy statements on these external sites. You should read the privacy policy of these entities to find out how they handle your personal information when you visit their websites.


Protecting Your Personal Information
Housenote Pty Ltd takes reasonable steps to protect any personal information from misuse, interference and loss and from unauthorised access, alteration and disclosure. For example, we implement IT security procedures and take security measures within our business premises.

Despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information by protecting any usernames and passwords. If you become aware of any security breaches, you should notify us as soon as possible.

Access To and Correction of Your Personal Information

You may access personal information we hold about you. Should any legal restrictions or exemptions exist we will advise you at the time of your request.
We take reasonable steps to ensure your personal information is accurate and up-to-date. However, we rely on you to advise us of any changes. Please contact us if there are any changes to your personal information.
If you wish to access or correct your personal information, please put your request in writing to our Privacy Officer at privacyofficer@housenote.com.au.

Unsubscribing or Opting Out
If you would like to unsubscribe or opt out from receiving our newsletters or updates at any time, for any reason, please follow the instructions on the relevant page (unsubscribe options will be available at the bottom of the page). Alternatively, you can email our Privacy Officer on privacyofficer@housenote.com.au.

If you wish to make a complaint regarding the use of your information please put your concerns in writing and email our Privacy Officer, privacyofficer@housenote.com.au. We will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome.
If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Privacy Commissioner at www.oaic.gov.au.

Changes to Our Privacy Policy
Housenote Pty Ltd may change this Privacy Policy from time to time. We will publish those changes on our site and it is your responsibility to ensure that you have checked the Privacy Policy before providing your personal information. Your continued use of our services (including online services) constitutes acceptance of any revisions to Our Privacy Policy.

If you have an enquiry regarding this Privacy Policy or your personal information, please email our Privacy Officer on privacyofficer@housenote.com.au. Alternatively, you can direct written enquiries to our Privacy Officer at:

Privacy Officer
Housenote Pty. Ltd
PO Box 776
Lane Cove NSW 1595