Your Personal Information
If your personal information is collected, we will do so with your consent, which is deemed given when you provide your personal information. If you choose not to provide your personal information, we may be unable to provide the service you require.
Your personal information may include information about your name, gender, age, contact details such as email or telephone number, gender, mail and residential address, income, interests and purchase history. If you provide personal information that we have not requested we will delete it, unless otherwise required by law.
Why We Collect Personal Information
Some examples of when we might collect your personal information include, but are not limited to, when you: purchase goods or services from us, contact us for information or a quote, complete a survey or questionnaire, enter a competition, subscribe to a mailing list, attend an event or apply for a job.
How We Use Personal Information
We collect and use personal information for the purpose it was provided to us, related purposes or as permitted or required by law. By providing your personal information, you consent to the use of your personal information by us for:
1. The order, supply and delivery of goods and services.
2. Communication surrounding customer care and goods and services purchased.
3. To send marketing and promotional material that you may be interested in. You will always be given the option to be removed from our distribution list.
Disclosure of Your Personal Information
Where appropriate, your personal information may be disclosed to third parties to facilitate the service for which the information was collected. Third parties may include:
1. Our delivery partners.
2. Third party service providers that provide us with secure information storage and archiving services.
3. Government bodies, regulators, law enforcement agencies or other parties authorised or required by law and as permitted by the Privacy Act.
4. Other third parties if you have given your express consent.
We use well regarded web and data hosting facilities provided by third party service providers to enable us to securely manage our business and your information. As a result, your personal information may be transferred to, and stored at, a destination outside Australia.
We take reasonable steps to ascertain that any overseas third party service providers we engage do not breach the Australian Privacy Principles, including through our contractual arrangements with them.
Protecting Your Personal Information
Housenote Pty Ltd takes reasonable steps to protect any personal information from misuse, interference and loss and from unauthorised access, alteration and disclosure. For example, we implement IT security procedures and take security measures within our business premises.
Despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information by protecting any usernames and passwords. If you become aware of any security breaches, you should notify us as soon as possible.
Access To and Correction of Your Personal Information
You may access personal information we hold about you. Should any legal restrictions or exemptions exist we will advise you at the time of your request.
We take reasonable steps to ensure your personal information is accurate and up-to-date. However, we rely on you to advise us of any changes. Please contact us if there are any changes to your personal information.
If you wish to access or correct your personal information, please put your request in writing to our Privacy Officer at firstname.lastname@example.org.
Unsubscribing or Opting Out
If you would like to unsubscribe or opt out from receiving our newsletters or updates at any time, for any reason, please follow the instructions on the relevant page (unsubscribe options will be available at the bottom of the page). Alternatively, you can email our Privacy Officer on email@example.com.
If you wish to make a complaint regarding the use of your information please put your concerns in writing and email our Privacy Officer, firstname.lastname@example.org. We will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome.
If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Privacy Commissioner at www.oaic.gov.au.
Housenote Pty. Ltd
PO Box 776
Lane Cove NSW 1595