Delivery and Returns

Delivery
At Housenote Interior Design we partner with reputable delivery and courier companies to provide you with reliable, timely and trusted services. Delivery fees are calculated according to your delivery address and the size and weight of your order. The delivery price for your order will be displayed during the checkout process and the amount will be included in the total price of your order. Delivery estimates are based on delivery to your front door or the ground floor of an apartment building.

Delivery times can vary depending on the product. Items are generally dispatched within 24 to 72 business hours. We aim to process all orders in a timely fashion. Occasionally delivery times exceed our anticipated times frames; in such events we will advise you of any unexpected delays.

We work with a number of delivery partners to ensure nationwide coverage. We advise you to contact the delivery partner you select at checkout to inquire about insurance and liability. Liability may pass to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products during or after delivery.

Please be advised that we cannot deliver to PO boxes.

Deliveries are made during business hours. If you are unable to be present to sign for your delivery, please ensure you give permission for your item to be left in a specific location when placing your order. Alternatively, our delivery partners will leave a card at your address advising you to either collect your delivery from an Australia Post outlet or contact the courier company to arrange a redelivery.

We reserve the right to refuse delivery to any locations that are inaccessible to our delivery partners or that we deem at high risk of loss or damage to goods. In such instances you may choose to use your own courier company or alternatively your purchase will be refunded in full.
If delivery of an order will result in unexpected or unreasonable freight charges to Housenote Pty Ltd, we reserve the right to contact you to request further shipping fees or to cancel and order prior to dispatch. Under such circumstances you will be offered a full refund.

Please ensure that your delivery information is correct before completing your order. If the address provided is incorrect and the package is returned, you will be charged for any additional delivery services required. By placing an order with us you have agreed to these terms.
Please ensure you provide a contact phone number, should our delivery partner need to contact you.

Returns
Please unpack and inspect all of your goods immediately upon receipt. In the unlikely event that your purchase is damaged or faulty, please contact Housenote Interior Design within 48 hours of receiving your items at showroom@housenote.com.au. We will require a detailed description of the damage, photos showing the damage along with your contact details and order number. Once the photos and details of the damage have been assessed and approved we may then arrange collection of the faulty item, following which we will give you the option of a replacement, a showroom credit or a full refund.

Please be advised that we will not refund or replace products that we reasonably believe were damaged due to misuse, undue wear and tear, failure to use in accordance with the instructions or failure to take reasonable care.

Returns – Change of Mind
At Housenote Interior Design we understand that ordering goods online is a little different to purchasing in store, so we give you peace of mind by offering a 7-day return policy for change of mind purhases. Your purchase must be returned in its original packaging and in ‘as-new’ condition. Please be advised that we cannot refund the cost of shipping and the return shipping expense will be deducted from the refund amount of your returned item. To request a return please email us at customercare@housenote.com.au within 7 days of receiving your order.

Once we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a refund or store credit of the purchase price less the initial delivery fees and return delivery fee.

Please note we will not accept any returns delivered in person to our offices.